"Yesterday was the first time that the power in our neighborhood went out
since the installation. I am happy to report that the generator
performed exactly as I had hoped. Within seconds our lights, heat, etc.,
came back on, and approx. 2hrs. later, when the power was restored to
our neighborhood, the generator turned off. I could not be more pleased
with its performance." - Brian & Marjie
two technicians that came to install my new generator did a great job and were
incredibly professional. I will be sure to recommend NEGenerator to others.” –
Paul “This company is fantastic! They came out today on short notice to get my Kohler generator started before one of the most epic storms in history hit our area. Deb Mathews, Scott and Kyle were all so helpful, professional and extremely customer focused! Thank you all for your dedication to customer service and quality work!!” – Bob
was on time, very professional and thoroughly went through the entire system.
Provided detailed explanation of work perform and some preventative maintenance
suggestions.” – Richard
England Generator was referred to me by several previous customers, and were
the only company to respond in a timely manner to my initial inquiry. The quote
for the full installation was well under what we anticipated. Everyone we spoke
to answered our questions patiently and with great detail, so we completely
understood the timeline and process. The office was helpful in coordinating the
other service providers (electrical, propane gas, inspections), so I never had
to track them down. While the timeline is a bit complicated (4-5 appointments
over several weeks), the company could not have made things go more smoothly. I
have full confidence that our generator will be backing us up for many years to
come!” – Kerry
“We have been with them for a long time. They
always go above and beyond to help customers. Great staff ! Love them!” –Toni“Excellent! Ironically, the company that installed the generator
referred us to New England Generator, because they were unable to provide
service in a timely manner. The techs from New England also informed us
that our gas meter was not large enough to supply sufficient gas flow for all
our usage. This should have been addressed at the time of installation.
We will now only use New England Generator for service.” – Keevin
“I found this company to be very responsive and
professional. I recommend then highly. We have been using their services for
years. Recently we had a issue on a Saturday between storms. I called the
office and they were closed. I left a message thinking I would not hear back
until Monday. Ten minutes later I received a response. They had a service man
out here within a half hour. Super job!” – Ainslie
We lost power briefly last evening during a violent wind
and rain storm, and the generator worked perfectly. So we have had a smooth
installation, two successful inspections, a trench filled, and a first
successful emergency operation of the generator. Thank you both for your part
in all of that.
My wife and I would also like to thank you for the
service and professionalism of you and your employees on the installation of our generator @ Tiffany II Rest Home. It was a pleasure
doing business with you. Your servicemen are
#1. They were courteous, informative and hard working. We
look forward to doing business with you in the future.
Thank you, again.
Nick & Brenda
I wanted to send a quick note to thank you for
facilitating the generator repair for us. The job was done well, quickly and
professionally. My wife Ellen said the tech was a really nice guy, dying in the
heat, but still took a couple minutes to assist a young boy in front of the
house by fixing his bike handlebars.
I'm glad we found your company to do the work and would
gladly recommend you to anyone.
Scott and Debbie:
Today Scott and his team came out and moved the generator. I just wanted to
thank you guys for making this happen.. Again, your team did a wonderful job
with all of the work and I really do appreciate the attention to detail they
provide on the job.
Thank you for your professional & knowledgeable
service techs. We are partners in the effort not to be left in the dark. 2013
has started off with a charge! Your continued support & service is greatly
New England Generator,
Thank you...your service guy was great!
Hi Scott, Debbie
I just wanted to send a note of thanks for the "above and beyond"
level of service you provided to us on Sunday. Understanding that you had some
critical situations throughout the region and had worked very late into the
night on Saturday, my family cannot thank you enough for getting our generator
back up and running. As an aside, I have recently sent your contact details to
2 more executives from Covidien, Both Bill and David live in the South shore area and would be ideal customers
for you and Debbie.
We had our Kholer generator installed in December, 2011
and up until the Blizzard of 2013 we only had two occasions for it to kick on
and those lasted for less than an hour each. Then came the
"Blizzard". We lost our power early Friday evening and the generator
brought back our electricity in approximately ten seconds. From then, with the
exception of one manual shut down to check the oil (which was perfect), the
generator worked continuously until last night (Monday) when our power was
restored. It really helped our family members who stayed over and rode out
their own power outages in the comfort of our home.
I can't tell you when I have been so pleased with a product. Our investment in
the perfect generator for my home (thanks to the recommendation of your Scott
Matthews) in our minds has already paid for itself. My thanks to you, New
England Generator and Scott for keeping our family comfortable when so many
were not. I expect that you will be busy
with new installations, but let me know if you have time in mid-March to
schedule my tune-up.
& Steve did a very good job! They were also very professional and friendly.
Upon completion, the yard and house/cellar were as clean as they were prior to
the work being done. They also demonstrated/explained how the unit works and
left us information in case that we need to review anything or need to contact
Matthews Electric/New England Generator with any questions or problems.
again! While we hope that we will not need to use the generator often, the
peace of mind having it is great and we will now be able to help family and
friends in the event of them losing their power.
a great weekend.
I just wanted to let you know that the install was a breeze, not that I
anticipated anything else. I’d also like to add what a pleasure it was dealing
with Eric. He is very polite, professional, articulate and thorough. He
described the details very well and it was a pleasure dealing with him. You should be proud having him as a representative of NE Generator....
I hope this finds you well and warm. I write you this
note because we need to tell you two things.
First, New England Generator is the BEST! We were in
need of a generator, and needed it installed for the well being of our son. A
friend recommended you and I thank her all the time. From Brett coming to
assess the job to Beth who was on the other end of the ph...one to the
electricians & plumber who were here to complete the job, and everyone in
between, it was nothing but professional. And we Thank you for all of that!
Second, we need to personally thank YOU! for making
sure it all got done so quick. In October of 2012 our lives changed when our
son was diagnosed with a life threatening illness. We have been challenged
every day to provide for him so he can function at his optimal level, just so
he can live as normal as he can for being a 7 year old boy. We sold our home
and spent all we had just so his every day was easier with no stairs, we found
the perfect house for him, a ranch on a level lot with great schools. Then we
were told by the neighbors about losing power in the neighborhood during winter
storms, and our hearts sank. He would never survive such extreme conditions.
That is when we found the resources to help us get what we needed, but we could
only do that with a company who would work with them. And you made it happen!
Your company answered our prayers and not only worked with the loan program,
but did it timely and professionally. When I explained the loan to Brett on day
one, he said no problem, never doubted it, told me he would run it by Debbie
(not knowing you were the owner), and there would be no problem. As a Mom
unsure what tomorrow has in store, I personally can't say Thank You enough. You
and your company are the BEST! and made the DIFFERENCE!
Adam & Abby
daughter wanted me to let you how awesome she thinks New England Generator is.
Mike was wonderful and fixed the problem right away. She gave him the PO box
address in Brant Rock to send the bill but if you want you can send it directly
to my sister. Also, Mike gave her oil to use on the generator. She forgot to
ask him how often to use it.
again. You guys rock
whom it may concern,
would just like to let you know that my son, Dennis and I were very impressed
and happy with the work your men did installing the generator at his home in
Marshfield on Wednesday, Dec. 18th. They are very hard
working, conscientious employees and a credit to your company.
We would gladly recommend New England Generator in the
future to anyone.
Just wanted to tell you that Mike your service
technician is amazing. No one would have had the patience to retrofit the lock
on our generator but Mike.
Glen & Alice
guys work a very long day and did an excellent job, they just left and all
inspections both gas and electric have been completed. We appreciate your teams
work to get this all done on time.
Richard & Kathy
I just wanted to say thank you to your company and crew
for the fine job that they did yesterday on my generator installation.
Everything went smoothly and they patiently explained the operation and the
maintenance to me. I'm sure I'll have some questions going forward, but
meanwhile wanted to express my pleasure in doing business with you all. Please
feel free to use my name as a reference if needed.
No quite there (still need the town inspector), but
Craig, Rob, Steve, Dennis and Ron worked from 8:30 til 5:00 doing all that was
necessary to get our generator installed. The hardest part was digging through
our very rocky soil in this frigid weather. No complaints from them; just a
very hard working group that displayed good TEAM effort and pride in their
work. THANK YOU.
To whom it may concern,
Last Thursday February 20
th you sent one of
your installation crews to install my generator. Let me start off by saying,
that although they immediately introduced themselves, I have forgotten their
names. I couldn't have been happier with them. They were polite, knowledgeable
and overall very professional. There was a problem, not your fault that the
young man who was the lead person tried to correct. We eventually came up with
a solution. I had many questions and he answered every one of them very
politely. Overall they were a terrific team and an asset to your company. I
have been quite satisfied choosing your company and meeting these three young
men has only enhanced that decision.