Knowledge of our office staff
Did we respond in a timely fashion?
Did you recieve clear communication throughout the project?
Did the salesperson show up on-time as scheduled?
Did they conduct themselves in a professional manner?
Were they knowledgeable when answering your questions?
Did they thoroughly discuss all of the options available to you?
Did they arrive at the scheduled and promised time?
Was your install team knowledgeable and able to answer all of your questions?
Did they complete the job as explained by the salesperson?
Did they explain the operation of the installed equipment?
Did they supply with the paperwork and quick steps on how to check the oil in your unit, along with showing you the process?
What type of service did you receive?
Did they come prepared to fix the issue?
Are you likely to continue services with us?
Would you recommend our services to someone inquiring about generators?
Please feel free to share any additional comments or feedback with us that you feel we should know about your experience with New England Generator.