Generator maintenance & repair in Pembroke, MA

Customer Survey

Thank you for taking the time to complete our Customer Satisfaction Survey. Your feedback is important to us in how we can better improve our services. This survey should only take about 5 minutes of your time.
Any questions marked with an asterisk (*) require an answer.
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Office Review

Overall Customer Service

Knowledge of our office staff

Did we respond in a timely fashion?

Did you recieve clear communication throughout the project?

Office Review

Did the salesperson show up on-time as scheduled?

Did they conduct themselves in a professional manner?

Were they knowledgeable when answering your questions?

Did they thoroughly discuss all of the options available to you?

Installation Team

Did they arrive at the scheduled and promised time?

Was your install team knowledgeable and able to answer all of your questions?

Did they complete the job as explained by the salesperson?

Did they explain the operation of the installed equipment?

Did they supply with the paperwork and quick steps on how to check the oil in your unit, along with showing you the process?

Service Technician

What type of service did you receive?

Did they come prepared to fix the issue?

Overall Company Experience

Are you likely to continue services with us?

Would you recommend our services to someone inquiring about generators?

Please feel free to share any additional comments or feedback with us that you feel we should know about your experience with New England Generator.